Common queries answered
Frequently asked Questions
All orders are shipped Monday through Friday. The processing time is 1-2 business days. Your package will arrive within 5-7 days. Most orders that are received and cleared before 1:00 PM CST will be shipped the same day. We do not process orders on weekends or holidays.
We fundamentally believe you will be thrilled with the products you purchase from Ketocrine Nutrition. That’s because we go out of our way to ensure that they’re produced to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product. For any unopened product, simply return it with its included packaging along with the original receipt (or gift receipt) within 30 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method. All refunds are submitted manually and once the package is received and inspected. Please contact us first, most issues can be resolved fast and easily. Was the product opened? No problem, we got you covered, we can apply an in-store credit to your account that you can use towards a future purchase.