Customer Help

Our happiness team is always here to assist.

When you order

Orders and Shipping

All orders are shipped Monday through Friday. The processing time is 1-2 business days. Your package will arrive within 5-7 days. Most orders that are received and cleared before 1:00 PM CST will be shipped the same day. We do not process orders on weekends or holidays
You can simply go to yours account, login and edit your shipping address from the addresses tab.

A tracking number will be emailed to you once the order is complete but you can also find in your account under the orders tab.

No, we do not store or have any financial informations.
Yes, but only for the Illinois resisdents.
At this time we ship only within the United States.
If you need to return

Returns and Support

We fundamentally believe you will be thrilled with the products you purchase from Ketocrine Nutrition. That’s because we go out of our way to ensure that they’re produced to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product. For any unopened product, simply return it with its included packaging along with the original receipt (or gift receipt) within 30 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method. All refunds are submitted manually and once the package is received and inspected. Please contact us first, most issues can be resolved fast and easily. Was the product opened? No problem, we got you covered, we can apply an in-store credit to your account that you can use towards a future purchase.

Simply contact us and we will take care of the rest.

Go to contact page, fill out the form and we will get back to you as soon as possible.

Still need help?

Get in touch with us

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On all orders over $95

Easy Returns

30 days money back guarantee

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