Customer Service

How long will it be before I receive my order?

You should receive your order within 3-5 business days. Please allow additional time for shipments to U.S. Territories, PO Boxes, Hawaii, Alaska or Military APO/FPO addresses.

Do you ship internationally?

Sorry to say, but at this time we do not ship internationally.

How can I track my order?

Once an order has shipped out, we will send you an email with the tracking number and you can track your package from the USPS site.

What are the shipping charges for returning an order?

If you’re not completely happy with your purchase, please let us know and we’ll try to put things right, arrange an exchange, or issue a full refund of the purchase price. We will send you a free return shipping label and RMA # for all authorized returns on orders made in with Ketocrine Nutrition.

Will I have to sign for my package?

Typically, we do not require a signature when we ship your package. However, there are instances when the delivery driver may decide to choose this option, which is at their discretion.

What days do you ship?

We’re only minutes away from the Post Office and if they’re open, we’re shipping.

If you have another questions

We’re lighting fast by the way.

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